We strives to process personal data in a correct and trustworthy manner when you visit our website: www.guitarslingers.se and our course platform with its own URL guitarslingers.simplerosites.com.
Please read the policy carefully to get a clear picture of how we collect, use, protect and process your personal information.
In order to use the services available on our website, you must provide us with access to certain personal data. If you do not want to give us access to this information, we will not be able to give you access to the desired service.
You can withdraw your consent at any time by contacting us. Please note, however, that this may mean that we can no longer provide you with our services.
If children under the age of 16 provide us with personal information, we will delete the information as soon as we have been informed. Guardians are encouraged to contact us if necessary.
Responsability of personal data
We are responsible for handling and processing of personal data linked to our activities in accordance with the Personal Data Act and determine the purpose of the processing of personal data as well as what tools to use and has overall responsibility for the processing of your personal data.
What is personal information?
Personal information means information that can be associated with a natural person, such as name, address, telephone number and e-mail address. Processing is intended for all use of personal data, such as collection, registration, compilation, storage and transfer.
What personal information do we handle?
By using our services that are made available on our websites, we will be able to process your personal data, which includes, but is not limited to:
- Payment history, including date and time, amount deducted, debit and credit card information and other related transaction information.
- User name
- E-mail address
- Company Name
- Information about your use of our websites, such as your search history, which pages are visited
- Unit Types
- Contact information
- IP addresses
- Comments and activity logs from our course portals (after login)
- Mail Tracking
- Browser settings
- Operating System
- Password (encrypted)
- Phone number
This is how the information is collected:
We process personal information that you enter via forms on our website, for example:
- Contact form or sign up for our newsletter
- Sign up for a free course, webinars or similar
- Download of e-books, guides, templates and the like
- Purchase of courses, services or products on our website
- Comment Field
For what purposes is the information collected?
We strive to handle personal information in such a way that you can feel confident that information about you is processed securely and confidentially.
We process personal information that is necessary for you to use our services and websites.
We will process personal data that we receive directly from you or automatically (eg automatic registration via our servers) for the purposes described below and to be able to offer, monitor and analyze the use of the services and the websites, and to carry out maintenance services. and improvement measures.
The purpose of our processing of your personal data is to facilitate and enable your use of the services and the websites.
When you provide personal information to access our services and websites, we will process your personal information in order to:
- Get access to our products and services
- Send out relevant information
- Manage customer service issues
- Offer you free tips, ebooks, guides, etc.
- Provide you with information about the most relevant products and services for you
We will not use the personal data in any other way than those described above, unless you have given your explicit consent for other types of use.
How the information is stored:
Information is collected via forms on our website. The information is stored in our CRM system in Simplero which is the system we use to save customer data and to automate market communication.
The information is stored until you request that it be deleted, or until it has been inactive for 2 years, unless the law requires that the information be stored longer than that.
You can request that the information be deleted by contacting us.
Here's how you can delete your personal information:
Contact our customer service at firstname.lastname@example.org to request deletion of information.
Transfer of information to third parties?
The personal data is not shared with third parties, unless you wish to use payment services from our subcontractors such as Arvato, PayPal or Stripe. These subcontractors can process personal data on our behalf.
In the event that we disclose personal data to organisations that perform services on our behalf, we will require the suppliers to use this personal data only in their performance of service to us and to obtain sufficient guarantees from the suppliers to ensure that the suppliers handle your personal data in a safe and appropriate manner.
All third-party providers with whom we share personal data are bound to follow our guidelines for processing personal data or equivalent standards, and to comply with the requirements set forth in the currently applicable personal data legislation.
Where required by applicable law, or in the event of suspicion that a crime has been committed in connection with the use of our services, personal data we have stored about you will be transferred to the relevant authorities.
Third Party Links
From time to time, and at our sole discretion, we may include or offer third-party products or services on our websites. We may also have links on our websites to other websites that are not controlled by us. These connections are offered for informational purposes only. These external websites have their own separate guidelines for handling personal data. We encourage you to read the privacy policies on all the websites you visit. We accept no responsibility for any of these websites content and activities.
We take the protection of your personal data very seriously. Therefore, we do our best to maintain and take reasonable steps for the physical and technical security of our accounts and information storage sites, to prevent loss, misuse, unauthorised access, leakage or modification of your personal information.
Your personal data is processed on secure networks and is only available to a limited number of people who have special access to the said system, and have undergone the requirement to keep personal data confidential. We use limited access computer systems located in facilities with physical security measures in place.
We continually evaluate our data collection, storage and processing practices, including physical security measures, to protect against unauthorised access to our computer systems.
All payments are handled through a gateway provider and therefore they are neither stored nor processed by our servers. In addition, all payment and credit card information is encrypted via Secure Socket Layer (SSL) technology.
If one of our employees misuses your personal information, this will be seen as a serious violation and result in us taking disciplinary action, which may include termination. If a person or organisation abuses personal data they have accessed to assist in our provision of services and websites, this will be considered a serious breach where we will take appropriate action, which may include termination of the agreement between us and the organisation.
In the event of discrepancies regarding your personal data, we will notify you via e-mail within 4 working days.
You, as a user of our website, have the right to access your collected personal data and to know how they are processed, with the restrictions set out in the current personal data legislation. You may also require correction, deletion or restriction of the processing of the personal data we store about you.
You can withdraw your consent at any time, which will result in all data about you being deleted, with the exception of the information that we must keep, for example in accordance with tax law when you are a paying customer.